At Nature Divine, we are dedicated to providing you with an exceptional online shopping experience. Our return and replacement policy is designed to ensure customer satisfaction while maintaining fairness and transparency.

1. 7-Day Replacement Warranty for Faulty Products

If you receive a product that is faulty or defective, you have a 7-day window from the date of delivery to request a replacement.
To initiate a replacement request, please contact our customer support team at sales@naturedivine.pk or WhatsApp +92 336 1614000, providing your order details, a description of the issue, and any relevant photos.
Once your return request is approved, you will be responsible for shipping the faulty product back to us at your own expense.
After we receive and inspect the returned product, we will send you a replacement of the same product free of cost, including shipping fees.

2. Return Policy for Prepaid Orders

• If an unused prepaid order is returned, a 10% restocking fee will be deducted from the refund amount.

• For products returned in a used condition, our team will evaluate the item’s condition, and in addition to the 10% restocking fee, further charges may apply based on the assessment.

Replacements for Prepaid Orders:

• Products in unused condition will be replaced free of cost.

• If the product is in a used condition, a 10% restocking fee will be applicable.

• Shipping charges paid by the customer for returning the product will not be refunded.

3. Return Policy for Cash on Delivery (COD) Orders

• If an unused product is returned, a 10% restocking fee will be deducted from the refund amount.

• For products returned in a used condition, our team will assess the item’s condition, and in addition to the 10% restocking fee, further charges may apply based on the evaluation.

Replacements for COD Orders:

• Products in unused condition will be replaced free of cost.

• If the product is in a used condition, our team will assess the item’s condition, and in addition to the 10% restocking fee, further charges may apply based on the evaluation.

• Shipping charges will be applied to the replacement order.

• Shipping charges paid by the customer for returning the product will not be refunded.

4. Delivery Failure and Reshipment Policy for Prepaid Orders

If a prepaid order is returned to us due to delivery failure resulting from an incorrect address or contact number provided by the customer:

• The actual shipping cost (both outbound and return, if applicable) will be deducted from the customer’s original payment.

• The remaining balance will be refunded to the customer using the same method of payment.

If the customer requests reshipment of the same order, the order will only be processed and shipped after the remaining amount is paid in advance, including any applicable delivery charges.

5. General Return Guidelines

• All return requests, whether for faulty or non-faulty products, must be made within 7 days of receiving the product.

• Products must be returned in their original condition and packaging, including all accessories, manuals, and promotional materials.

• To ensure a smooth return process, please keep your order confirmation and receipt.

• We reserve the right to deny a return if the product does not meet our return policy criteria.

• Products damaged due to improper handling or misuse may not be eligible for replacement or refund.

• Refunds will be processed using the same payment method used for the original purchase.

• Shipping and handling fees are non-refundable.

• Faulty products will be replaced with the same products only.

• If a gift or discount voucher was used for the original purchase, it will be refunded as store credit only.

We aim to provide a hassle-free and fair return experience for our customers. If you have any questions or need assistance with your return, please contact our customer support team at sales@naturedivine.pk or WhatsApp +92 336 1614000.

Nature Divine reserves the right to update or modify this return policy at its discretion. Please check our website for the most up-to-date return policy information.